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The Marketing Workspace handbook

Less figuring it out.
More making it happen.

From your first idea to a published post. Clear, practical guides for every part of your workspace.

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Content · Customers · Collaboration
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Answer AI clarification questions

Supply important missing facts instead of asking AI to invent them.

Before you begin

Generate AI content permission; saving lasting knowledge requires knowledge-management access.

Here’s how to do it

  1. Read any clarification request shown during generation.

  2. Enter specific factual answers in the fields provided, such as the intended audience, offer or campaign goal.

  3. If you want to reuse the answers and have permission, select Save answers to business knowledge and wait for confirmation.

  4. Select Use answers for this request, or Continue without unresolved details when you want unsupported details omitted. If sources are still processing, you can wait and retry instead.

  5. For facts that should be reused, also maintain an authoritative source in Knowledge.

What happens next

The current brief has better factual context for generation.

Good to know

Do not assume that every message or one-off instruction becomes permanent knowledge. Check the save confirmation and your source library.

Based on the Marketing Workspace interface reviewed 27 October 2026. Options can vary by role, plan and channel access.