Inbox & AI repliesStep-by-step guide
Find a conversation and send a reply
Use one inbox for supported connected messaging channels.
Read messages; reply permission and channel messaging access to send.
Here’s how to do it
Open Inbox and choose All conversations or a platform filter.
Search for a person or message, and optionally filter by unread status or lead stage. On mobile, open the tools control for extra filters.
Select a person. On mobile, this opens the chat; use Back to conversations to return to the list.
Read the history, enter your reply and select Send.
On desktop, use Expand conversation view for more message space; use Back to inbox tools to leave it.
What happens next
The reply is sent through the selected channel when its rules and connection permit it.
Good to know
Sent, Delivered and Read depend on the provider. A disabled Send button should be investigated using the displayed availability message.