Skip to guides
ShowworkHelp centreGo to workspaces

The Marketing Workspace handbook

Less figuring it out.
More making it happen.

From your first idea to a published post. Clear, practical guides for every part of your workspace.

52 practical guides

One workspace.
A clear next step.

Content · Customers · Collaboration
52 guides

Unlock encrypted X messages

Keep X Chat access separate from your normal conversation list.

Before you begin

Workspace owner with a supported connected X account and the existing X Chat PIN.

Here’s how to do it

  1. Open Inbox. On desktop, find Encrypted X messages beside the channel filters. On mobile, open Inbox tools first.

  2. Expand the Encrypted X messages dropdown and choose Unlock X messages.

  3. Follow the access check, then enter your existing X Chat PIN where requested.

  4. Open the unlocked X conversation from the inbox. Use the X refresh or older-message controls when needed.

  5. Use Lock when you want to clear the unlocked session.

What happens next

Supported encrypted conversations can be read and replied to on this device.

Good to know

The PIN stays on the device. Encrypted conversations are excluded from shared history and AI. Closing the dropdown alone does not lock the session.

Based on the Marketing Workspace interface reviewed 27 October 2026. Options can vary by role, plan and channel access.