Social connectionsStep-by-step guide
Check access, reconnect or disconnect a channel
Understand why a connected account may not support every action.
View channels; manage channels to reconnect or disconnect.
Here’s how to do it
Open Channels and check the platform card, connected identity and any access warning.
Distinguish publishing, analytics and messaging: each can require different permissions or configuration.
Use reconnect when a token has expired or a newly available permission needs authorization.
In Inbox, open Channel access to read messaging availability for each account.
Disconnect only when you intend to remove that connection; check scheduled posts before doing so.
What happens next
You can identify the missing capability and take the relevant action.
Good to know
A Connected badge does not guarantee that every API operation is available. Always check the feature-specific status.