TroubleshootingStep-by-step guide
Troubleshoot a locked or failed download
Check authorization, payment release and archive limits.
An unlocked client session or authorized creator account.
Here’s how to do it
Read the portal’s payment/download notice before retrying.
If downloads are locked, ask the creator to verify payment and confirm the Paid stage.
Return to the portal for a fresh download action instead of reusing an old temporary URL.
For a failed ZIP, check the 100-file and 1 GiB limits and try individual downloads.
Check browser download settings and your connection, then share the visible error with the creator if it persists.
What happens next
You can distinguish a payment lock from a temporary link, large archive or transfer failure.
Good to know
Repeated download clicks do not bypass access or payment checks. Do not send signed download URLs or access codes to people outside the intended project.