TroubleshootingStep-by-step guide
Find a testimonial that is not appearing publicly
Check the submission and approval state rather than collecting duplicate quotes.
Before you begin
The portfolio owner.
Here’s how to do it
Open Testimonials for the intended portfolio.
Look for the client’s submission among entries waiting for approval.
Check the quote and use Approve if it should be public.
If the entry was hidden, use its available approval control to make it visible again.
Refresh the correct public page and inspect the testimonial section.
What happens next
You can distinguish a pending or hidden testimonial from a missing submission.
Good to know
If no record exists, ask the client whether the submission completed successfully before requesting another one.